 How to Establish Your AccuConference Account
There is no set-up fee to
open a conference call account.
You do not have to sign a
contract.
You can cancel at anytime
without penalty, and you
are only billed for the conference
calls you actually complete.
It's easy to set up a conference call account via our secure on-line sign-up form. If you're applying during normal business hours, your account should be active within one to two hours of submitting your on-line application. You will receive an activation e-mail as soon as your account is ready to use. If you don't receive that e-mail within 2 hours, please call us so we can expedite your order.
Please note: To prevent fraud, AccuConference will not e-mail account information to free e-mail accounts like Hotmail, Yahoo, or G-mail.
 Completing
the Application Form
The first step on the conference
call application asks
you to choose a rate plan.
Choose between the "Toll
Free 7.9¢ rate" or
the "Flat Rate".
For flat rate, choose the
number of lines you wish
to sign up for.
The next step is to name your conference. Most customers will name only one conference and will usually name it something like their company/organization name, but some customers may wish to establish multiple conferences; all on one account. In this case, each conference needs to be named. For example, a company may want to establish conferences for each of their departments and might name them something like: accounting, operations, personnel, etc. See multiple conferences for more information.
The Customer Information
section asks for Account
Name (put your business or
organization name), a contact
person's name and e-mail,
and a password. Do not use
a free e-mail address like
Hotmail, G-mail, or Yahoo.
Choose a password for use
in logging into your on-line account
management page.
Under Billing Address, be sure you enter the exact address that is used on the credit card that you plan to use for payment of your AccuConference account.
Billing Information is where
you enter your credit card
information. AccuConference
accepts Visa, Master Card,
Discover, and American Express.
Next you should read the AccuConference terms and conditions, check the box that you accept them, and then click the "submit order" button.
You will receive an e-mail once your account is established that will give you all the information you'll need to make your first conference call.
Problems
Submitting Your Application
Occasionally our clients
will experience an application
rejection when they submit
their order. If this happens
look to see that all information
entered is correct; particularly
your billing address. If
the system continues to reject
your order, after the third
attempt you will see a screen
that contains your account
number and a toll free number
and instructions to call
to confirm your account.
Call that number immediately
and customer service should
be able to resolve the issue
and get your account information
sent you to you. We're sorry
for these inconveniences,
but sometimes the credit
card authorization system
is just too picky!
Adding
Out-Dial to Your Conference
Call Account
If you want to be able to
use the out-dial
feature of AccuConference,
you'll have to request that
this feature be activated.
Once your account is established,
fill out the
Out-Dial
Agreement Form and
fax it to the number printed
at the bottom of the form.
The form asks for your account
number. This number is included
in the e-mail that you
receive after you submit
the on-line application form.
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